Contribute Frequently Asked Questions and Answers
QUESTION: How can I get technical support
for using Macromedia Contribute?
ANSWER:
APPLICATION SUPPORT
Free support is available through the Macromedia Contribute
Users Forum. The forum is for Users of all levels, and is
unofficially monitored by Macromedia.
See: http://www.adobe.com/cfusion/webforums/forum/index.cfm?forumid=55.
Alternatively, you can schedule additional training with
your Visual Data Systems consultant - training is billed
at normal hourly rates. Contact your sales person or project
manager for additional information.
CONFIGURING YOUR APPLICATION
Upon registering Contribute, you have 90 days of free technical
support through Macromedia. Call their support help line
directly for any problems with installation, hardware/software
conflicts, etc.
See: http://www.macromedia.com/support/service/.
CONNECTION ISSUES
If you are having problems connecting to your website through
Contribute, please check your internet connection (Web and
Email still working) and then contact
support@vdsys.com and report any relevant error messages.
Please do not contact your training consultant directly.
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