Visual Data Systems is very proud to announce the relaunch of Guest AdVantage. GuestAdVantage™ is a robust set of custom-developed tools that will allow professional vacation rental managers to transform their relationship with guests. Guest AdVantage provides the ability to manage the complete guest lifecycle from inquiry, to booking, to stay, and to their eventual return. It is designed to help vacation rental companies maximize their loyalty and guest retention while also improving efficiencies for your staff and your guests. From an online payment center, to automated email solution, to a rewards based marketplace, Guest AdVantage is the vacation epicenter for your guests.
To identify, maintain and increase the yield of Best Customers, through long-term, interactive, value-added relationships. LoyaltyOne.com
Did you know that it costs six to seven times more to attract a new customer that it does to keep a current one? That’s a big difference. Yet, some companies are continually under an assumption that previous clients will not leave them for someone else. In today’s day and age of Internet searching, distribution sites, social media presence, and other forms of getting information, that is a bad business model. There is such a fascination with new business that many companies overlook how building from the past keys their future.
Are you spending anywhere near the effort to hold on to past guests that you are attracting new ones?
GuestAdVantage™ gives vacation rental managers the ability to push the needle and increase their percentage of past guests. How much additional revenue would you generate if you increase your repeat guests percentage 5-15% in the first year alone?
Separate yourself from your competitors with the ability to provide guests and prospects with a complete tool set to help vacationers better plan vacations, coordinate with other members of the traveling party and the rental manager, receive exclusive members-only discounts, information – and if the vacation rental manager chooses – rewards through a secure responsive design portal.
In this graphic is an example of how you should perceive the same family of vacationers. Each adult is seen as having some sort of value to your company and worthy of your marketing efforts.
For example, this year’s leaseholder is only the leader for 2014. All that means is he is the one who went online and booked the reservation. Nothing more, nothing less.
Next to him, is his wife – she is the one who influenced his final decision on the property for this vacation. As you can see next year, there will be a new leader or leaseholder – how are you gaining her loyalty? You also have a person who is most likely to go on social media and write a review and then the person who is the catalyst for this family vacation and finally the person who ultimately paid for the vacation.
We would love the opportunity to provide you with a live demo of the Guest AdVantage product. Please fill in the form below, select the "Request My Demo" button, and we will get back to you shortly. The demo runs about an hour in length. If you have any questions, please email Mark Randle Markr@vdsys.com
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