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Visual Data Systems, based in Columbia, Maryland is a leading supplier of online marketing, website design, technology solutions, education and consultation. Founded in 1993, Visual Data Systems has over 15 years of extensive experience in the vacation rental industry, the not-for-profit sector and e-commerce with clients thoughout North and Central America and the Caribbean. Visual Data Systems offers our clients a variety of products and services including website design, online marketing tools including online survey management, managed email solutions, search engine optimization & marketing, Integration with rental/ property management software and business and technology consultation that has resulted in over 500 million dollars in online transactions.

 
Online Survey Management
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Survey Scout

survey scoutThe online comment, opinion and survey management system brought to you by Visual Data Systems. Now you are able to get answers to the questions you need to increase guest satisfaction and retention, improve marketing and customer service online with the most innovative and advanced system of its type in the vacation rental industry.

Do you currently asked guests about their vacation experience after they depart? Do you want to know about their stay at one of your properties? Do you want to address their needs and concerns? Do you want to measure and improve your services? Survey Scout can help you with this and much more.

Survey Scout ‘Standard Edition ’ Features

  • Customizable Survey Creation
  • Booking and Departure Surveys
  • Email Notification Sent To Key Personnel based on
    thresholds you set and can include: Call Request
    By Guest; Rating; Survey Status and more
  • Survey Status of ‘Pending’ or ‘Acknowledged’
  • Quick Reports: ‘Critical Pending’; ‘All Critical’; ‘All Surveys’; and ‘Critical Acknowledged’
  • Sorted Reports: Survey Date, Property ID, Overall Rating and more
  • Advanced Sorting: Date Range, Overall Rating and the ability to include multiple categories
  • Property Details Reports
  • Easy to use interface to view surveys and comments
  • Real-Time Property ID and Name Import

Survey Scout Benefits:

  • Identify and focus on critical issues affecting guest satisfaction
  • Identify strengths allowing you to reward consistently high rankings
  • Improve guest retention by having the ability to respond directly and immediately to guest concerns
  • Better understanding of guest likes/dislikes as well as needs and value perceptions
  • Ability to compare time periods to measure improvement
  • Access information about specifics properties to make improvements or generate ideas for an owner based on actual historical data and guest comments
  • Responder information added in as an Opt-in market segment for future marketing campaigns
  • Eliminate paper surveys, reduce time to organize and keep up with departure surveys
  • Real-time summaries keep you up to data on company health
  • Build a historical data base of guest perception

More Information On Survey Scout