Visual Data Introduces Survey Scout To The Vacation Rental Industry
Online Comment, Opinion and Survey Management System Designed To Eliminate Outdated Paper Questionnaires
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Columbia, MD – May 2008 / Visual Data Systems / Press Release - Visual Data Systems, the leader in online marketing and technology solutions for the vacation rental industry, has announced that Survey Scout – the Online Comment, Opinion and Survey Management System for the vacation rental industry is now available.
Survey Scout (http://survey.vdsys.com/survey-scout.htm) was designed and built by Visual Data Systems to help its clients in the vacation rental industry better understand the perceptions, opinions and habits of guests. Traditionally, the vacation rental industry has used pre-printed forms or questionnaires handed out at check-in to find out about the guest experience in the properties they manage. The forms were used to find out how the guest felt about the check-in procedures, the booking process, the cleanliness and general maintenance of a property, amenities offered as well as a myriad of other questions that were important to the rental manager.
Too often, these forms were not turned in; only filled out only by guests that experienced some negative experience; completed at the beginning of their stay or completed by someone other than the renter of record. The rental manager has had a difficult time keeping statistical records of results, hindering the true potential and purpose of this gathering of information – to increase guest satisfaction and retention, improve marketing and customer service by making better management decisions based on researchable statistics. Survey Scout eliminates many of these issues by providing online customizable surveys (departure and/or booking) with rich and robust historical reporting that includes alerts and automatic emails to key team member based on criteria that the rental manager determines.
Survey Scout Features:
- Customizable Surveys - Booking and/or Departure
- Email notifications sent to key team members based on your criteria
- Surveys linked to individual properties
- Quick reports: 'All Critical'; 'Critical Pending'; 'All Surveys'; 'Critical Acknowledged'
- Sort reports by 'Survey Date'; 'Stay Dates'; 'Property Id' and more
- Advanced sorting includes the ability to include multiple criteria
- Easy to use and intuitive interface for viewing of surveys and comments
Survey Scout Benefits:
- Easily Identify and focus in on issues affecting guest satisfaction
- Improve guest retention with the ability to respond directly and immediately to guest concerns
- Ability to compare time periods to measure improvement
- Real-time summaries keep you up to date on company health
- Access information about specific properties
- Build a historical database of guest perception
- Better understanding of guest likes/dislikes as well as needs and value perceptions
- Eliminate paper surveys - reduce time to decipher, manage and store departure surveys
“Our extensive experience in the vacation rental industry has led us to develop Survey Scout in order to provide our clients with the guest opinion and perception they need in order to make informed decisions - when they need it. We believe Survey Scout will enable rental managers to improve services and customer satisfaction by responding to guest concerns as they are reported. Rental managers will also be able to measure results over time and determines future initiatives based on having a complete database of customer opinion and comments at their fingertips. Too often, we have heard our clients comment that after the initial review for maintenance issues, the guest departure questionnaire was filed away in a box and never touched again. Survey Scout was designed to provide real-time guest satisfaction analysis while at the same time, lowering operational costs. We’re thrilled to offer our clients a product that will not only help immediately, but provide years of historical analysis on guest behavior and inventory management”, stated Kelly Hurley, Vice-President of Visual Data Systems.
Sand ‘N Sea Properties of Galveston, Texas was one of the beta testers of Survey Scout by Visual Data Systems and has seen tremendous results with this innovative tool. Claire Reiswerg of Sand ‘N Sea Properties had this to say about the product, “Since initiating Survey Scout, our guest response to customer surveys has increased 72% year to date. This has a tremendous impact on our vacation rental business because we pay attention to each and every customer survey.”
For a demonstration of Survey Scout, please email Visual Data Systems (Marketing@VisualDataSystems.com) or call 410-964-8665.
About Visual Data Systems
Visual Data Systems, based in Columbia, Maryland is a leading supplier of online marketing, technology and consultation. Founded in 1993 with extensive experience in the vacation rental industry, Visual Data Systems has clients throughout North and Central America and the Caribbean. Visual Data Systems supplies clients with design services, online marketing tools including online survey management, managed email solutions, search engine optimization & marketing, integration with rental/property management software and business and technology consultation. For more information, please go to www.VisualDataSystems.com or call 410-964-8665.
For More Information Contact:
Robert Gray, Senior Business Analyst
Visual Data Systems
410-964-8665
RobertG@VisualDataSystems.com
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